![]() ![]() The nurse will first ask you some questions to ensure you or the person you are calling about is safe and that an emergency response is not required. What information will I be asked to provide and why? Otherwise, the nurse can only give general information and direction. The person must also be with you and awake/conscious at the time of your call so the nurse can provide triage and specific care advice. If you are calling about another person, you must have the consent of that person (unless they are a minor). What happens if I’m calling about someone else? You may be provided with an option to find a health service using voice technology, but you can also speak to a nurse for this information if you prefer. A pre-recorded message advises callers of their privacy rights when contacting NURSE-ON-CALL, but then calls are directly answered by a registered nurse. Do I have to speak to a machine before I speak to a real nurse? In an emergency, you should call triple zero (000). ![]() NURSE-ON-CALL is committed to answering all calls as quickly as possible and aims to answer 80 per cent of all calls within 20 seconds. Costs for a local call apply to landlines, although calls from mobile phones may be charged at a higher rate.ĭuring after-hours periods, eligible callers may be offered a telephone or video call-back from a doctor. The service is accessible from any landline or mobile phone in Victoria. NURSE-ON-CALL is a telephone service that provides immediate, expert health advice from a registered nurse, 24 hours a day, 7 days a week. The National Relay Service is available to assist callers who are hearing or speech impaired.įor more information, see the Frequently asked questions section below. Visit the Health Translations Victoria website for translated information about NURSE-ON-CALL in your language. If English is not your main language and you need an interpreter, call TIS National on 131 450 and ask to be transferred to NURSE-ON-CALL. How can I get help to access NURSE-ON-CALL? Nurses do not diagnose and cannot provide a diagnosis. Step 3 - At the end of the call, the nurse may suggest ways you can care for yourself, advise you to contact a GP or, if your condition is very serious, transfer the call to triple zero (000). Step 2 - The nurse will then ask you a series of questions about your symptoms and other issues relating to your health. Step 1 - A registered nurse will answer your call and collect some basic information about you and the reason for your call. If you think your situation is an emergency, you should always call triple zero (000) or go to a hospital emergency department. NURSE-ON-CALL is for non-emergency health advice only. you want advice or information about health services in your area.you’re far from home or a long way from medical help.you’re not sure if you should seek medical help.you or someone you’re caring for is feeling unwell.When you need caring, professional health advice around the clock, NURSE-ON-CALL can put you directly in touch with a registered nurse. Higher rates may apply for calls from mobiles. * Local call costs apply from anywhere in Victoria. Call NURSE-ON-CALL on 1300 60 60 24 * for immediate health advice from a registered nurse - available 24/7. ![]()
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